Shipping policy

SHIPPING AND FITTING

We are located in the South of England and will make reasonable attempts to deliver and fit most SteelPods. If you are located in distant or hard to reach areas, such as Europe, the Channel Islands, Isle of Man, Northern Ireland or Scotland, then we reserve the right to ship SteelPods on a pallet delivery service for the customer to fit and install. This will be discussed with you at the time of placing the order, so there are no surprises. 

if we have agreed to fit your SteelPod, then it is your responsibility to ensure that there is safe and adequate access.  The SteelPod is likely to arrive on a trailer so there needs to be sufficient space for our delivery vehicle, trailer, and of course your own vehicle. SteelPods are heavy so the vehicles need to be beside each other. At no point should any of our staff be put in a compromising position with regards to their safety.

We may ask for your assistance in lifting the SteelPod and/or Drawers into the vehicle. The frame and drawers each weigh around 50 kilograms and lifting should not be attempted without two or more people.   

SteelPods are secured to your vehicle by the lashing points locating on the floor in a T5, T5.1, T6 or T6.1 Volkswagen Transporter. It is your responsibility to locate and uncover the lashing points (if hidden) before we arrive. We will refuse to fit a SteelPod unless it can be safely secured to the floor.